Delete your account

This page explains how to request deletion of your Elite11Plus (Elite 11 Plus) account and associated data. It is provided so you can request deletion even if you have uninstalled the mobile app.

If you still have the app installed and can sign in, this is the fastest way:

Steps

• Open the Elite11Plus app and sign in with the account you want to delete.
• Go to your Profile (or account settings).
• Select Close account (account deletion).
• Read the confirmation, then continue.
• Type your account email to confirm, then tap Permanently delete.

You will be signed out. You will not be able to use that account again.

If you cannot use the in-app flow (for example you uninstalled the app), email us from the address registered on your account:

How to request

• Send an email to office@elite11plus.ai.
• Use the subject line: Account deletion request.
• Include the email address of the Elite11Plus account you want deleted, and your full name if it helps us verify the request.

We will verify that the request comes from the account holder (or an authorised guardian where applicable) before processing it.

When your account deletion is processed, we delete or anonymise personal data linked to your account, including where applicable:

• Profile and account details (name, email, phone, onboarding preferences)
• Player performance and drill analysis data linked to your account
• Health and readiness data synced through the app (where stored on our systems)
• In-app messages and shared content associated with your account
• App preferences and device-linked settings stored on our servers
• Access to subscriptions and paid features tied to your account

Content you previously shared with other users (for example coaches or scouts) may no longer be available to them after deletion.

Some information may be kept where we have a legal or legitimate need, for example:

• Payment, billing, and tax records (typically up to 6 years where required by law)
• Records needed to establish, exercise, or defend legal claims
• Limited security or fraud-prevention logs for a limited period
• Aggregated or anonymised analytics that no longer identify you

Retained data is limited to what is necessary and is not used to provide you with the service after deletion.

In-app deletion closes your account immediately for sign-in and normal use.

Complete removal of remaining personal data from our active systems is typically completed within 30 days, unless a longer retention period applies under section 4.

If you believe the account was deleted by mistake, contact office@elite11plus.ai as soon as possible. Restoration may only be possible for a limited time before permanent purge.

Elite11Plus — operated by Riedec Intelligence FZCO, Level 19, Sheikh Rashid Work Hub Sheikh Rashid Tower, Plot No. 3360301, DM Building Number 14 Dubai World Trade Center Complex, Dubai, United Arab Emirates.

Email: office@elite11plus.ai

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